Privacy Policy
SADA’s core purpose is promote the interests and serve the needs of its Member’s in order to promote optimal oral health care for all South Africans. When you engage with SADA, you are entrusting us with your personal information which is used for providing membership services and conduct its business. We are committed to protecting your right to privacy and keeping your information safe. This Privacy Statement tells you how we collect, use and share your personal information, including personal information where applicable.
At SADA (and including this website, POPIAct Compliance) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
What personal information we collect and from where
We will collect personal information from you, when possible or you may access your profile and submit the information. If we are not able to, or we want to make sure that your information is up to date and accurate, we may collect your personal information from other sources.
Some of the personal information we collect may be sensitive in nature. This is known as special personal information and includes information about your biometrics, race and any alleged criminal or objectionable behaviour.
Category | Types of personal information | Source |
Biographic and demographic information, which may include special personal information (including details of dependants and beneficiaries, where applicable) | Names, marital status, age and date of birth, gender or sex, relationship to dependants or beneficiaries, race | From you when you apply for membership or one of our products, services, facilities, or electronic platforms or the SADA website. From your attendance at a SADA event, webinar, congress, meetings, social events, branch events. By cross-referencing within the SADA head office and branches . From other companies within the SADA. |
Contact information (including details of employees, where applicable) | Physical address, postal address, telephone numbers (cell phone, home, work or preferred), email address | |
Unique identifiers | Government identifiers including national identification number, passport number, tax identification number, or other related identifiers issued by a government branch or department | |
Financial information | Membership applications, previous payment history, bank account information, financial history, insurance information. | From you when you apply for membership or one of our products, services, facilities, or electronic platforms or the SADA website. From your attendance at a SADA event, webinar, congress, meetings, social events, branch events. By cross-referencing within the SADA head office and branches . From other companies within the SADA. |
Special personal information on findings by the regulators (unprofessional conduct, | Unprofessional conduct findings by the regulator. | From regulatory authorities and investigation by us or the Committee. |
Administrative information | Policy, benefits, rewards, status, servicing interactions | From other branches within SADA. From industry databases operated by traders, sponsors and other stakeholders. From you or your employer when you apply for or use one of our products, services, facilities, or electronic platforms such as the SADA applications or website |
Employment information | Employment status and remuneration | From you or your employer when you apply for or use one of our products, services, facilities, or electronic platforms such as the Discovery applications or website |
Opinions | Survey responses, commentary, or feedback | From you when you take part in a survey |
Complaint information | Information about complaints submitted to regulatory authorities | From you, your employer or regulatory authorities and ombudsman |
Other | Any other personal information referred to in benefit guides and terms and conditions of specific SADA products | From you |
Preferences and online identifiers | Session cookies, which are temporary and will be erased once you have closed your browser. Session cookies help with security while you browse the website and will also help you navigate from page to page while you browse. These cookies cannot be disabled Persistent cookies, which are stored on your device to save information, settings, preferences, or login details relating to a website or mobile application. Your device will use these cookies when you visit that website or mobile application again. These cookies are stored on your device until they expire or until you delete them | When you access, interact with, or visit Discovery websites or applications, a small file with an identifier (cookie) is stored on your electronic device (such as a computer, smart phone, or tablet), which collects this information from you |
Note
- When you give us information about other people, such as your employees, where applicable, you confirm that you are authorised to give us their information to process for the purposes covered in this Privacy Statement. You agree to indemnify us against any loss or damage (whether direct or indirect that such person may suffer because of the unauthorised use of their personal information given by you to us.
• Personal information collected about you is necessary for SADA to activate your products or provide services to you. If you do not give us the information we need, we may not be able to provide our products or services to you. If it is voluntary for you to give us certain information (such as race, except where required by legislation), we will tell you at the time when that information is collected, and you may decide whether to give us this information.
• We are required to collect and keep personal information in terms of applicable laws.
How we will use your personal information
We use your personal information and special personal information to:
• Develop, monitor, and improve our systems and processes
• Communicate with you
• Share basic contact information at SADA for data quality and to make sure your records are up to date and complete
• Administer and manage your products, benefits, and services with SADA, which includes membership dues, and collecting capitation fees and providing any information, services or benefits that you are entitled to
• Make decisions about you or your application for any product or service using automated means and without human intervention in the decision-making process
• Resolve your complaints or queries
• Improve our existing products and services, and develop new products and services for SADA
• Improve member experience and service efficiency by conducting surveys and analysing your service interactions
• Fulfil legal or contractual obligations
• Comply with codes of conduct
• Manage promotions and competitions
• Give you rewards in relation to products you hold
• Manage SADA events and award continuing professional development points to attendees
• Make you aware of benefits that you are entitled to on any of your existing products
• Through cookies on the SADA websites, authenticate you, provide security against the fraudulent use of login details and for the protection of the SADA websites, personalise content and better understand how you use advertisements that are relevant to you, and perform analytics to improve your experience
• Trace or locate you, if tracing becomes necessary for any reason relating to the administration and management of products or services provided by SADA
Consent
By accepting this Privacy Statement you provide us with your express consent that we may process (collect, store, use and share) your personal and special personal information for the following purposes:
- Depersonalising (removing the ways in which you may be identified) your personal information and special personal information and sharing this information within the SADA operations (which includes Branches and affiliated groups) for any of the purposes mentioned in this privacy statement, but specifically for branch lysis activities.
- Sharing your relevant personal and special personal information within SADA for developing new products and any that you have applied for or for administering an existing product or benefit.
- Sharing personal information, including special personal information -
- within SADA; and
- with industry bodies and third parties, to prevent, detect and investigate fraud, financial crime and identity
- Obtaining from and sharing your personal (whether confidential or not), about payment options on your membership This includes information to initiate debit order.
We may share your personal information with the following categories of persons:
- Contracted third parties who require the information to provide a service to you or us in relation to your products with SADA, provided that the third party agrees to keep the information confidential
- Third parties such as academics and researchers, including those within and outside South Africa. We will ensure that the academics and researchers only use information that has been de-identified
- Third parties, such as benefit partners, service providers who you have already consented to receiving your personal information
- Third parties, local regulatory bodies, or government institutions to whom we have a legal or contractual duty to give your personal information For instance, we have a legal or contractual duty to give your information to your indemnity provider in the United Kingdom. Where we share information with these other bodies, you may be identifiable
- Any information necessary to ensure the efficient administration of the membership portfolio, or product and to ensure that we comply with all relevant legislation
- The SADA branches for the purposes set out in this Privacy Statement
- In all other instances, we will ask for your consent to share personal information, unless we are permitted to do so in terms of applicable law.
How long we keep your personal information for
- By accepting this Privacy Statement, you agree that we may decide how long we need to keep your personal information for our business purposes.
- You may withdraw your consent and we will destroy or delete your personal information unless the law allows or requires us to keep it. Where we cannot delete your personal information, we will take steps to make it anonymous.
How we protect your personal information
- We have put reasonable security measures in place based on the sensitivity of the information which we hold. We have put measures in place to protect your personal information from being disclosed without your authorisation and to prevent loss or misuse.
- No method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, you acknowledge that no protection which we provide is absolutely guaranteed.
We may transfer your personal information outside South Africa to:
- Process your applications, renewals and claims or requests for assistance for your professional indemnity cover with an overseas provider.
- Administer certain services, for example, cloud and IT services
We will ensure that any company or person that we pass your personal information to agrees or is required by law to treat your information with the same level of protection as we are obliged to.
Keeping you informed
We would like to keep you updated about information relating to your profession, events, webinars, branch events, any offers and new products that SADA makes available from time to time. SADA and contracted third-party service providers may communicate with you about these and other products which we think are relevant and of benefit to you.
We do not want to spam you. We want to send you marketing of products that suit your needs.
You may unsubscribe from any direct marketing communications we may send you or from telephone marketing by:
- Logging into your profile on the SADA website or Glueup profile and updating your communication preferences
- Following the unsubscribe prompts on the electronic marketing communication received
Please note that your unsubscribe request will take some time to action, and your selection will not automatically be effective during that time.
To make sure that we do not contact you with unwanted marketing communication after you have unsubscribed, we will store a minimal amount of your personal information (such as your name and contact details) on an opt-out register.
Note that this opt out does not relate to communication about changes on your membership, professional indemnity cover including your payments or changes and improvements to the benefits you are entitled to.
You have the right to:
- Ask us to update, correct or delete any out-of-date or incorrect personal information we have about you, by completing our Request for Deletion or Correction of Information Form or updating your profile. To correct your personal information, you may access your profile on the Glueup profile SADA website or call SADA office for help.
- Query and make representations where we make a decision about you using automated means.
Note
You may withdraw your consent for the processing activities mentioned in this Privacy Statement by contacting info@sadaco.za However, be advised that the withdrawal of your consent may result in us being unable to provide you with certain services and product offerings.
It can take us up to 30 days to respond to your request because there are procedures that we need to follow. In certain cases, we may ask for proof of your identity and at times we may have additional requirements to process your request.
Open configuration options
When do we collect data from our customers?
By using this website or communicating with any of our personnel, you are accepting the practices described in this privacy policy.
What data do we collect from our customers?
Should a user decide to register as a user on the website, the user gives explicit consent to process personally identifiable information that includes but is not limited to the user’s: name and surname, email address, contact number, physical/delivery address, business VAT number, general interests, location data, identification number You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
What do we do with your data and why?
The information you provide is used to fulfil your specific request and for statistical purposes only, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.
Note that the processing of customers’ personal data is required to fulfil contractual purposes such as shipping a product and sending order status update mailers, and for legal and accounting reasons such as tax auditing. We gather this data when a customer registers as a user on our website, subscribes to a mailer, or purchases a product both in-store and online.
How long do we keep your data for?
Retaining personal data depends on the purpose for which it was obtained and its nature. We shall store data for as long as the user can be considered a customer. Upon request, we will delete user information, noting the consequences of such action, for example, not receiving order status and shipping updates.
Who do we share your data with?
We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third-party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations (save as permitted herein) in relation to your personal information.
We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, an order of a court or legal process served on us, or to protect and defend our rights or property.
You may find third-party links on our site. These are links to resources that we believe may be useful, however, they are operated by third parties that operate under different privacy policies. Any third-party website on our site has a privacy policy. We encourage you to review those privacy policies, as we have no control over the information you may submit to those third parties.
Our website plugins include:
- OpenCart for order and accounting purposes.
- Xero for order and accounting purposes.
- The VCS payment gateway processes secure payments and complies with the Payment Card Industry Data Security Standard (PCI-DSS). SADA oes not log or store the card’s CVC number, rendering it impossible to obtain full card details from the VCS system that could be used for fraudulent activities. We do not store your full card information anywhere on our system.
- MailChimp for order status and shipping updates, including direct marketing to newsletter subscribers.
- WordPress for engaging with and posting online content on our blog and community site.
- Marketing and analytics extensions to analyse user behaviour and improve content on our website accordingly.
- We use the following cookie and tracking plugins:
- Google Analytics: Anonymously tracks user sessions, page views and site usage statistics to optimise user experience.
- Google Remarketing: Anonymously tracks user-website interaction to optimise marketing via Google AdWords and Display Marketing networks, and advert placement that is better suited to user interests and preferences.
- Google Conversion Tracking: Anonymously tracks the conversion of Google AdWords and Display Marketing into successful sales to optimise marketing efforts and advert placement that is better suited to user interests and preferences.
- Facebook Pixel: Tracks user interaction with our website to optimise Facebook advert placement that is better suited to user interests and preferences.
- MailChimp Mailer Interaction: Tracks user interaction with marketing emails sent to optimise direct marketing efforts and provide users with a better direct marketing experience.
- Persistent Login Cookie: Remembers user login and keeps the user logged in for 1 month.
- PHP Session Cookie: Used for site security and user session data, for example, products added to shopping cart.
Subject to the above, we will not, without your express consent:
- use your personal information for any purpose other than as set out below:
- in relation to the ordering, sale and delivery of goods;
- to contact you regarding current or new goods or services or any other goods offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us);
- to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and
- to improve your experience on our website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us; or
- disclose your personal information to any third party other than as set out below:
- to our employees and/or third party service providers who assist us to interact with you via our website, email or any other method, for the ordering of goods or when delivering goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
- to our divisions and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us), and
- to our suppliers in order for them to liaise directly with you in the event of you submitting a warranty claim regarding any goods you have purchased which requires their involvement.
How do we collect your information?
The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors giving a better browsing experience. We may use IP addresses to help diagnose problems with our servers and track movement within our website.
Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Cookies are used to collect general online usage by using a cookie file. If used this cookie file is downloaded without prompting. It will be placed on your hard drive with information transferred to the hard drive allowing the cookies to be used for data collection. A cookie is used to improve any services/ products, or overall website characteristic we offer you.
If you decide to decline acceptance of cookies, you may not have access to or receive limited access to, some features on the website.
What are my data security rights?
As a customer, you have the right to request that we delete your data from our system. If you wish for us to do so, kindly email or phone as per the below details.
You may contact us to:
- get a copy of your collected data
- to update your data
- to unsubscribe from mailing lists
- to delete your data
SADA commits to:
- treat your personal information as strictly confidential;
- take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
- provide you with access to your personal information to view and/or update personal details;
- promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
- provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request;
- upon your request, promptly return or destroy any and all of your personal information in our possession or control; and
- not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
How can I access, update or delete the collected data?
Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
- email: info@sada.co.za
Changes to this Policy
- We may change this Policy at any time. The most updated version will be available on our website. It is your responsibility to check our website regularly to ensure that you are aware of these changes. By continuing to be a member, you agree that the latest version will apply to you.
